Welcome to Chaan Thai Massage Our Policies


Our Policies

Our Policies
SATISFACTION GUARANTEED

Chaan Thai Massage offers a 100% satisfaction guarantee. If you are unhappy with the service, let us know and you’ll get a full refund.

RESERVATION

Advanced booking is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of reservation for a confirmed appointment. You can make your reservation online by registering to this site, or by contacting us.

CHECK-IN

Please check in at the spa reception at least 15 minutes prior to your scheduled appointment. Late arrivals result in a shorter massage session.

ARRIVING LATE

If you are late to your session you are welcome to the remaining time of your scheduled appointment. Unfortunately, due to our tightly booked schedule we are generally unable to extend a session beyond the original appointed time. Regardless of the length of the service given, you will be responsible for payment of the full service you scheduled.

SPA ETIQUETTE

To preserve a harmonious environment within the spa, mobile phones and electronic devices should be set on silent. Smoking and the consumption of alcohol within the spa are prohibited. Furthermore, in an effort to maintain a healthy environment, we ask guests who are feeling ill (with symptoms attributable to colds, fevers, flu, etc.) to reschedule their appointment to a later date.

Receiving a massage during the onset of illness or toward the end of its progression is not advised. During the early phases, a massage (which promotes blood circulation) can accelerate the infection and intensify its severity. Additionally, if you get a massage after the infection has peaked you may experience a relapse of symptoms and feel sick again.

FRAGRANCE-FREE POLICY

Recognizing that some of our staff, therapist, and clients have sensitive and/or allergic reactions to various synthetic fragrances, we have added a Fragrance-Free Policy. In an effort to create the healthiest possible environment for everyone, we request that you refrain from wearing perfume, scented lotions, body sprays, or other similar scented products while at our center.

SPECIAL CONSIDERATION

Guests who are pregnant or those with high blood pressure, heart conditions, or any other medical conditions are required to inform our practitioners or spa receptionist. Your safety is important to us and your treatment may require special considerations.

VALUABLES

We strongly recommend that our guests not wear jewelry to the spa. The management accepts no responsibility for the loss of money or valuables brought to the facilities.

CANCELLATION POLICY

A 24-hour notice is required for us to reschedule your appointment. Any cancellation with less than 24-hour notice will incur a cancellation fee of 50% of the reserved treatment cost. Full fee will be imposed for a no-show.

REFUND POLICY

Spa treatments and spa memberships are non-refundable, non-transferrable, and non- exchangeable.

PAYMENT

Cash, all major credits, and personal checks* are accepted.

*Please note that personal checks are only accepted from returning customers with two or more treatments at Chaan Thai Massage.

GIFT CARDS

Gift cards are available for purchase for any value amount and can be redeemed for massage services only and carry no cash value. Chaan Thai Massage is not responsible for lost, stolen, unauthorized card use, or damaged cards. Cards may be replaced if a valid card number can be provided and will be set to the value of the original card at the time we receive your report of the card’s loss, damage, theft, or unauthorized use. Value can be added to the card at any time.